Terms & Conditions

The seller

Nectar & Nook Living Ltd., 18 Cloth Market, Newcastle upon Tyne, NE1 1EE, United Kingdom, Company No. 16993584. Reach us by email at [email protected] or by phone on +44 191 902 3748.

The goods

Premium intimate wellness goods, personal massage apparatus, topical cosmetic body balms, and tactile sensory lifestyle accessories designed strictly for adult comfort, self-care routines, and interpersonal wellbeing. Each product page details the bottle or container contents, volume, and composition. Product photographs are intended for guidance; actual packaging may display minor variations.

Ordering and contract

Your order is submitted once you finish the checkout steps. We will send an immediate email acknowledgment, and our sales contract becomes binding when your items are sent out. We reserve the right to decline an order if stock becomes unavailable or if customer information cannot be confirmed, in which event we promptly refund any money paid.

Prices and payment

All shop prices are listed in GBP and incorporate VAT where required. Delivery fees are presented in your checkout summary prior to payment. Available payment options: Cash on delivery, Bank transfer. If an obvious pricing mistake occurs, we will correct it before parcel dispatch and give you the choice to proceed with the true price or cancel.

Delivery

You can find all our delivery choices, timings, and fees on the Delivery and Payment page. Responsibility for your parcel passes to you once it is handed over.

Product images and colours

We photograph the genuine items we pack from our shelves. Screen settings, web browsers, and ambient room light can slightly change how a shade appears, so subtle tone differences are not considered faults or grounds for free returns or credits. You will find sizes, ingredients, and box contents listed on every product page.

Transfer of risk

We look after your parcel until the driver delivers it to you or your chosen recipient at the address you shared. Responsibility for loss or damage shifts to you from that point. If you spot exterior damage when it arrives, please note it with the courier and drop us a note within 48 hours.

Returns and warranty

You can return items to us within 30 days of receipt by following our guidance on the Returns page. In accordance with the Consumer Rights Act 2015, all non-consumable electronic comfort accessories are covered by a statutory 12-month conformity guarantee against manufacturing faults. This warranty covers operational material defects present at the point of delivery and excludes regular cosmetic wear, physical misuse, improper lubrication use, or accidental submersion.

• Goods manufactured to bespoke specifications or distinctly personalised for the consumer.
• Perishable intimate botanical blends or massage oils with limited shelf lives once opened.
• Sealed personal care goods, body lubricants, cosmetic oils, or intimate silicone accessories unsealed post-delivery that are unsuitable for return due to health, hygiene, and sanitary protection regulations.
• Items which are, after delivery, according to their nature, inseparably mixed with other commodities.
• Sealed sensory audio-visual guides, informational media, or digital content where the physical tamper-proof seal has been broken.

Liability

To the maximum extent permitted by the laws of England and Wales, the total aggregate liability of Nectar & Nook Living Ltd for any claim arising out of your order shall not exceed the total price paid for the specific goods giving rise to the claim or the sum of £100, whichever is lower. Nothing in these conditions excludes or restricts any legal liability that cannot be set aside under current law.

Age and use

You need to be at least 18 to make a purchase with us. Please use every item strictly as directed on the packaging, as our products are never meant to replace professional healthcare guidance.

Governing law and disputes

These terms and conditions are governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction over any dispute. If an issue cannot be resolved through a friendly chat with our team, it will be referred to the court of jurisdiction for our registered address, without affecting your statutory consumer protections where you live.

Questions about this policy

Drop a note to [email protected] or ring +44 191 902 3748 during Mon-Fri 10:00-19:15. We answer every single message within one business day.

Merchant

Nectar & Nook Living Ltd.

Registered address

18 Cloth Market, Newcastle upon Tyne, NE1 1EE, United Kingdom

Email

[email protected]

Phone

+44 191 902 3748

Working hours

Mon-Fri 10:00-19:15

Registration

Company No. 16993584