Nectar & NookDelivery & Payment
Nectar & Nook provides prompt, discreet dispatch across the United Kingdom for our curated intimate wellness, comfort accessories, and personal care products. Every order is handled with the utmost confidentiality to ensure your complete peace of mind from our warehouse to your doorstep.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2-3 business days | £3.95 |
| DPD Next Day Parcel Delivery | 1-2 business days | £5.95 |
Delivery estimates count working days from when the parcel leaves us. Outlying regions can take an extra 1 to 2 days.
- We send orders over £60 with free standard delivery in United Kingdom, while smaller parcels cost £3.95.
- Parcels arrive in 1 to 2 business days once we dispatch them.
- If you place your order before 13:00 on a weekday, we post it that very day.
- We welcome returns within 30 days of delivery, provided the item remains unopened, unused and in its original packaging.
- Payment: cash on delivery, bank transfer.
Order processing
Orders received before 13:00 on a business day ship out that same day. Anything ordered later, over the weekend or on a public holiday leaves us the next working day. We send an email with your order number as soon as you complete your purchase.
All items are packed in completely plain, unmarked, tamper-evident outer cardboard boxes with neutral return address labels showing only 'NN Living Ltd'. Fragile massage accessories and cosmetic containers receive shock-absorbent corrugated buffering and protective internal wrapping to preserve product integrity and absolute consumer discretion.
Tracking your parcel
Upon fulfillment, an automated dispatch notification containing a direct tracking reference is sent via email and SMS, allowing you to follow parcel transit checkpoints through the carrier online tracking system.
Lost or delayed parcel
If your parcel tracking has not updated for 5 business days, please drop us an email at [email protected] with your order number. We will ask the delivery team to trace it, and we will happily dispatch a new parcel or give you a full refund, depending on what you prefer, within 10 business days of your message.
Damaged on arrival
Inspect the external carton upon arrival. If transit damage has compromised your order, notify our support team at [email protected] within 48 hours of receipt with clear photographic evidence of the outer box and affected items so we can arrange an immediate replacement or resolution.
Payment methods
We gladly accept Cash on delivery, Bank transfer. Please note that we will never ask you for your card information or online banking log-ins over the phone or by email.
Delivery outside United Kingdom
We deliver to a chosen list of countries. You will see all delivery rates and estimated arrival times in your basket before you pay. If your country charges customs or import duties, these remain the responsibility of the recipient.
Questions about this policy
Drop a note to [email protected] or ring +44 191 902 3748 during Mon-Fri 10:00-19:15. We answer every single message within one business day.
- Merchant
- Nectar & Nook Living Ltd.
- Registered address
- 18 Cloth Market, Newcastle upon Tyne, NE1 1EE, United Kingdom
- [email protected]
- Phone
- +44 191 902 3748
- Working hours
- Mon-Fri 10:00-19:15
- Registration
- Company No. 16993584