Nectar & NookPrivacy Policy
Nectar & Nook Living Ltd. ("Nectar & Nook") acts as the data controller for the personal details gathered on nectarnook.live. This notice describes what information we gather, our reasons for doing so, how long we retain it, who assists us, and your privacy rights.
Who is responsible
Nectar & Nook Living Ltd., 18 Cloth Market, Newcastle upon Tyne, NE1 1EE, United Kingdom. For any questions regarding your data, contact: [email protected].
Legal framework
We handle your personal information in accordance with UK GDPR and the Data Protection Act 2018 and relevant regulations in United Kingdom. If there is ever an inconsistency between this document and current legislation, the legal statutes take priority.
What we collect
When you place an order with us, we collect the necessary essentials to get your parcel to you: your name, shipping address, email, contact telephone number, and the items purchased. We never gather or store payment card details on this website. While you browse, our systems note basic technical records such as your IP address, browser type, and visited pages through the cookies described below.
- Customer contact and delivery records including full legal name, delivery address, billing contact, email, and telephone number.
- Order history, transaction references, selected settlement preferences, and customer correspondence logs.
- Technical telemetry including IP address, browser type, operating system parameters, and standard access timestamps.
- Customer service enquiries and direct email communications submitted for order assistance.
Why we use it
- To pack and ship your parcels, manage your purchases, and assist with any returns.
- To reply to your questions and keep you updated on the progress of your parcels.
- To protect the security of our store and understand how visitors move around our pages.
- To share occasional news and gentle offers, solely if you opted in, and you can opt out at any moment using the link in each email.
Third parties who assist us
Our courier partners receive the delivery details needed to bring your parcel home. Secure payment partners receive only what is essential to process your transaction. Web hosting and analytics services handle technical data for us under strict confidentiality agreements. We never sell your personal details to anyone.
Nectar & Nook Living Ltd operates exclusively within the United Kingdom. In full compliance with UK data protection legislation, we do not sell, rent, trade, or commercialise personal customer information under any circumstances.
Our retention periods
We retain order information for the duration required by statutory bookkeeping regulations, after which it is erased. Customer account records remain active until you ask us to remove them. Web analytics details are preserved for 14 months.
Your rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, United Kingdom residents hold statutory rights regarding personal data. These include the right to access personal data held, request rectification of inaccurate records, demand erasure ('right to be forgotten'), restrict processing, object to direct communications, and obtain data portability upon verified request to [email protected].
Security
Nectar & Nook Living Ltd does not collect, process, capture, or store payment card numbers, security codes, or cardholder credentials. All purchases are settled exclusively through Direct Bank Transfer prior to dispatch or via Cash on Delivery paid directly to the courier upon receipt without added processing surcharges.
Questions about this policy
Drop a note to [email protected] or ring +44 191 902 3748 during Mon-Fri 10:00-19:15. We answer every single message within one business day.
- Merchant
- Nectar & Nook Living Ltd.
- Registered address
- 18 Cloth Market, Newcastle upon Tyne, NE1 1EE, United Kingdom
- [email protected]
- Phone
- +44 191 902 3748
- Working hours
- Mon-Fri 10:00-19:15
- Registration
- Company No. 16993584