Nectar & NookNectar & Nook

Our 30-day guarantee

Take your time trying things from Nectar & Nook. If a product does not feel right for you, return it within 30 days and we will refund what you paid for it.

The promise
Send any item back within 30 days of delivery, whatever the reason. We issue your refund via the original payment method within 3 business days of receiving it.

30-day returns

Whatever the reason, even if you simply changed your mind.

Insured delivery

If an item is damaged or lost along the way, we replace it or refund you at our expense.

Secure payment

Pay by cash on delivery or bank transfer: we never ask for card details or upfront card payments.

Real support

A real member of our team will write back to [email protected] within one business day.

How to claim

  1. Send a quick note to [email protected] with your order number.
  2. We will email you back within one business day with a return code and the posting address.
  3. Post the package to us, and we will confirm your refund as soon as it arrives.

You can read the full details on our Returns policy and Delivery terms pages.