Nectar & NookFrequently Asked Questions
Read quick answers to everyday questions about orders, delivery times, guarantee details, and returns.
what is body-safe silicone made of
Body-safe silicone is a non-porous material made without latex, phthalates, or chemical plasticisers. It feels velvety against the skin and resists absorbing moisture or bacteria. You can easily wash it using warm water and mild unscented soap.
how to choose massage oils for sensitive skin
Look for unrefined plant oils such as pure jojoba or sweet almond without artificial fragrances or petroleum additives. These natural lipids absorb gently while providing long-lasting glide without irritation. We always suggest trying a light patch test on your wrist before your first full massage.
how does discreet parcel delivery work
All items travel in standard brown cardboard boxes secured with plain tape. The shipping label displays only your address and our neutral registered business name, with no logos, descriptions, or clues about the contents. Orders confirmed before 13:00 on business days enter our packing workflow that afternoon.
how can i pay for my order
We accept cash on delivery when the courier hands you your parcel, as well as direct bank transfer. If you select bank transfer, we share our account coordinates on the confirmation screen so you can send payment from your banking app. We do not process payments through credit cards or financing programs.
how long does silicone massage equipment last
High-grade platinum-cured silicone remains smooth and resilient for several years when washed gently after each use. Store your accessories in a dry drawer inside their breathable cotton pouch away from direct sunlight. Avoid using silicone-based lubricants with silicone items to preserve the velvety surface finish.
how do returns work for intimate items
You may return unopened items within 30 days from delivery as long as they remain completely unused in their original sealed packaging. Due to hygiene regulations, items with broken security seals cannot be returned unless they arrive with a verifiable mechanical fault. The customer covers return postage unless the parcel arrived damaged or incorrect.
Still have questions?
We read your notes and answer within one business day.